Help

Problems playing the videos

The videos won’t play at all

Check that javascript is enabled in your browser, and that you have the latest verion of the Flash Player.

Refresh the web page (using the refresh button in your browser, or by pressing the F5 key).

The videos play, but they keep stopping and starting

This is called buffering, and it happens when your Internet connection isn’t fast enough to transmit the video stream.

Make sure you are not downloading any large files at the same time, or watching any other videos. These use up some of the available bandwidth on your Internet connection; if there’s not enough bandwidth left, the videos will buffer.

Also check that other people on your network are not using too much bandwidth.

If you’re playing the videos on Medium or Large, then try switching to Small. The smaller video sizes use much less bandwidth.

The videos play, but they look choppy (low framerate)

This is happening because your computer doesn’t have the processing power to decode the video stream.

Larger video sizes use up much more processing power. Try switching to a smaller size.

Playing the videos in fullscreen mode also uses up much more processing power. Try switching out of fullscreen.